iPad
(10th Gen)

iPad
(7th, 8th, 9th Gen)

Protect+
 

iPad Air
 

iPad mini
 

Brenthaven Warranty

Since 1980, Brenthaven has been committed to providing high-quality products designed for the digital classroom. Our products are built with students in mind, ensuring durability and peace of mind. 

Warranty Coverage

  1. Apple Purchases: Brenthaven offers an exclusive lifetime warranty on products purchased through Apple. This warranty covers manufacturing defects for the lifetime of the product. 

  2. Headsets/Headphones: These products come with a two-year warranty against manufacturing defects, regardless of where they are purchased. 

  3. Keyboard Cases: These products come with one-year warranty against hardware defects.  

  4. Non-Apple Purchases: For products purchased outside of Apple, we offer a three-year warranty against manufacturing defects, except for headsets/headphones and keyboard cases.  

Warranty Process

If Brenthaven determines that a product is defective, we will repair, replace, or substitute the product at no additional cost to the purchaser. We reserve the right to repair or replace the defective product with the same or a similar product. Delivery times for repairs or replacements may vary depending on availability. The customer is responsible for all shipping and handling costs associated with the repair or replacement (including to and from). 

Exclusions

This warranty does not cover products or damages resulting from abuse, normal wear and tear, accidental damage, or cosmetic damage that does not affect functionality. Any damage to or loss of contents within the product, loss of use, loss of time, or similar expenses are not covered. 

Wear and tear is defined as the natural and inevitable deterioration or damage that occurs as a result of normal use over time. Regardless of how carefully you use or care for your product, it will begin to show signs of age and wear. 

Important Notes

The Brenthaven warranty does not cover the contents within your bag. Brenthaven is not responsible for any damage to your digital devices, accessories, or other personal belongings. 

Replacement product will be warranted for the remainder of the original purchase warranty. 

Limitation of Liability

Brenthaven is not responsible for any damages, including but not limited to direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use or inability to use our products. This includes, without limitation, loss of profits, data, or other intangible losses, even if Brenthaven has been advised of the possibility of such damages. 

Our liability under this warranty shall not exceed the purchase price of the product. Brenthaven shall not be liable for any damage to or loss of contents within the product, loss of use, loss of time, or similar expenses. The Brenthaven Guarantee does not cover damage done to your digital devices, accessories, or personal belongings, and we are not responsible for any related losses or costs. 

By purchasing and using our products, you agree that this limitation of liability is reasonable and a fundamental part of the agreement between you and Brenthaven. 

 

Warranty Submission

Please submit your information below so that we can determine the best solution to fix your Brenthaven product. Please note that Brenthaven is not responsible for the shipping and handling of your product.

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