100% Lifetime Guarantee
Brenthaven is the only brand to offer high quality products that provide peace of mind for your digital lifestyle. Since 1980, Brenthaven has been dedicated to providing customers with an outstanding ownership experience by offering a 100% Lifetime Guarantee on Brenthaven products.
100% Lifetime Guarantee Policy
Brenthaven guarantees thoughtfully designed, innovative products that are free from manufacturing defects. If Brenthaven determines that the product is defective, we will repair, replace or substitute the product without additional product cost to the purchaser. Brenthaven reserves the right to repair or replace the defective product with the same or a similar product. Repair or replacement product delivery times may vary depending on availability. The customer is responsible for all shipping and handling costs of the repaired or replaced product (including to and from); PayPal cannot be used when paying for this service.
We manufacture all products to meet our superior standards. However, regardless of how carefully you use, or how well you care for your Brenthaven product, it will eventually begin to show age and wear. The Brenthaven 100% Lifetime Guarantee is defined as the expected life of the product and covers manufacturing defects in materials and workmanship. The Brenthaven 100% Lifetime Guarantee does not cover damage caused by accident, improper care, negligence, normal wear and tear or the natural breakdown of colors and materials over an extended time and use. Only original, unaltered products are covered by this 100% Lifetime Guarantee. The 100% Lifetime Guarantee does not cover the contents in your bag; Brenthaven is not responsible for any damage done to customer’s digital devices, accessories or other personal belongings.