You may return laptop cases purchased on Brenthaven.com within 30 days after the purchase date for a full refund (less any shipping charges). More information on our Return Policy.

Please send an email to info@brenthaven.com complete with the style of laptop case, your name, address, phone number, and the problem you are having. One of our customer service representatives will respond within one business day.

Within 36 hours, you will receive a tracking number at the email address you provide at check-out.

We welcome your feedback. Please send an email to info@brenthaven.com or call, 800-803-7225. We look forward to hearing from you.

In 2008, Brenthaven embarked on a new initiatve called Zero Impact in which our ultimate goal is to achieve 'carbon neutrality'. Our strategy is to reduce what we can through smart business practices and offset what we can't through investments in green initiatives that positively impact the environment.

All of our laptop cases are made of high grade ballistic nylons. This is an extremely durable fabric that will truly last a lifetime (we guarantee it). We think this is more environmentally friendly that buying an organic cotton or hemp bag that will last a few years and need to be replaced.

To learn more about the good things we are doing for the environment, check our Zero Impact program.

All of our cases offer best of class protection but obviously some of our laptop cases are more protective than others depending on the size and the protection system used. On the top of each of our product pages, you will find a symbol which designates the type of protection system used. For information on each of these systems, check our Core Protection Levels page

Yes. We have a one time $100 initial set-up fee and a $10 per case embroidery charge. Embroidery typically takes 7-10 working days from approval of embroidery sample.

Brenthaven laptop cases are the standard case used by many Fortune 1000 companies. For more on our corporate direct program and pricing please visit IT Manager Corner

To learn more about the 'Test Drive a Brenthaven' program, please go to this page.
Please fill out the information on this page, click 'submit' and one of our customer service representatives will contact you within one business day.

On shipments to addresses within the Continental US, we charge a flat $5/unit fee for shipping and handling.

The cost to ship internationally varies. For rate information, please send an email with your address to info@brenthaven.com and we will send you a cost estimate.

If you live in Europe or the United Kingdom, we invite you to visit our websites in Germany and in the United Kingdom.

We will ship your customized cases within 7 days. Depending on the distance from Bellingham, Washington, most custom laptop cases will arrive within 10-12 days.

Yes, we currently offer two collections that pass the test for 'X-Ray Friendly bags', the Edge and Eclipse. These can be found at this place. We will be launching more 'X-Ray Friendly' cases in 2008 and 2009.
Please note: the TSA will not 'approve' laptop cases. It is at the discretion of the security personnel as to whether they would like to review the contents of your laptop case.

As PCs become slimmer and thinner, in most cases, these will fit in our MacBook laptop cases, Macbook backpacks and MacBook laptop sleeves. We recommend you measure the dimensions of your laptop and look on the specific product page for the product you are considering. At the bottom of each page, you will find the dimensions of that particular Apple MacBook laptop case.

All of our products come with a lifetime guarantee. We use the finest materials and build our cases to last. This costs a bit but we think it's worth it. To see what our customers have to say about our cases, check out our customer testimonials.

To register for your lifetime warranty, please complete the form at this page.